Benefits & Redemption Terms

1. Scope

These Benefits & Redemption Terms govern how members access, book and redeem the benefits of their membership — including nightlife guest lists and tables, wellness classes (Move), everyday partner perks (Daily), members' events (Connect), and any voucher, QR code or digital pass issued by MAD. They form part of, and must be read together with, our Terms & Conditions. If there is any conflict, the Terms & Conditions prevail.

2. Eligibility

Benefits are available only to members with an active, fully paid membership of the tier that includes them — for example, MAD Nights or MAD Lifestyle for nightlife guest lists and tables, and MAD Lifestyle for the Move, Daily and Connect benefits in the member portal. A membership that is suspended, expired, unpaid or cancelled loses access to all benefits immediately, with no right to a refund of unused benefits.

3. Personal and Non-Transferable

Every benefit, booking, voucher, QR code and digital pass is strictly personal to the member and non-transferable. The member must be present to use it.

• You may not share, lend, resell, auction or transfer any benefit, pass or booking.
• We and our partners may verify your identity at the venue or studio (for example, matching your QR pass to a photo ID).
• A benefit used by anyone other than the member is void, and repeated or fraudulent misuse may lead to suspension or termination of the membership without refund.

4. Booking Classes and Events (Move & Connect)

Members book available classes and events through the member portal. A booking is confirmed only once the portal shows it as confirmed.

• Places are limited and allocated on a first-come, first-served basis; a specific class, time or event cannot be guaranteed.
• Schedules, capacity and availability are set by the partner and may change.
• You can cancel a booking in the portal; please cancel in good time so the place can be released to another member.

5. Redeeming Everyday Perks (Daily)

Daily perks (such as a coffee, drink or partner benefit) are redeemed in person: you show your MAD pass / QR at the partner, and the partner confirms and logs the redemption. A perk is considered used once it is logged, whether or not you consume it.

6. Usage Limits and Fair Use

Benefits are subject to fair-use limits shown in the member portal — for example, a set number of bookings or redemptions per category within a given period (such as one per pillar per calendar week). Unused benefits do not accumulate or roll over to another period unless expressly stated. We may adjust these limits to keep the programme sustainable for all members.

7. Attendance, No-Shows and Strikes

Booking a class or event reserves a place that another member could have taken. A place that is booked but not attended, and not cancelled in time, counts as a no-show.

• No charge is applied for a no-show — but repeated no-shows may lead to a temporary suspension of your booking privileges (a “strike” system), to protect availability for other members.
• Attendance is recorded by scanning your QR pass at the class or event.
• The specific thresholds and suspension periods are shown in the portal and may be updated.

8. Partner Availability and Changes

Classes, events, perks and the partners who provide them are third-party services. They may be added, rescheduled, limited or withdrawn at any time. MAD selects and coordinates partners but does not operate their premises or activities and is not liable for a partner's cancellation, scheduling, quality, conduct or safety. Where a benefit becomes unavailable, we will help you find an alternative where reasonably possible.

9. Access and Partner Discretion

A booking, confirmation, guest-list entry, perk or QR code facilitates a benefit but does not guarantee it. Final admission and the delivery of any benefit remain at the sole discretion of the venue or partner, which may refuse or end participation for reasons including capacity, age, dress code, conduct, safety or their own house rules. Payment of a membership fee does not override a partner's decision, and no refund is due on these grounds. (See also the Venue Access Disclaimer in our Terms & Conditions.)

10. No Cash Value

Benefits, perks, vouchers and QR codes have no cash value, cannot be exchanged for money or credit, and cannot be combined with other offers unless expressly stated. They are provided as part of your membership and are not sold separately.

11. Health and Safety (Move)

Physical activities such as wellness and fitness classes are undertaken at your own risk. You are responsible for ensuring you are physically fit to take part, for disclosing any relevant condition to the partner, and for following the partner's safety instructions. MAD is not liable for injury arising from your participation, to the extent permitted by law.

12. Misuse

Fraud, impersonation, sharing credentials or QR codes, reselling benefits, or manipulating the booking, redemption or strike systems may result in the immediate suspension or termination of the membership without refund, and, where appropriate, the pursuit of legal remedies.

13. Changes to These Terms

MAD may modify the catalogue of benefits and partners, the usage limits, and these Benefits & Redemption Terms at any time. The current version is always published here, and members will be notified by email of any change that materially affects them, in line with our Terms & Conditions.

14. Contact

For any question about your benefits or a redemption, contact your concierge on WhatsApp at +34 685 343 912 or email contact@madmembersclub.com.